December 6, 2023

Pathfinder News

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Breaking:MTN System Error Causes Debt Cancellation For Subscribers

Subscribers who had taken airtime or data loans from MTN may have to pay back the debt on their accounts as the initial debt cancellation was due to an error on MTN system,the company has said.

This is even as subscribers, who believed the telecom operator deliberately cancelled their debts, have been jubiliating.

According to the company,subscribers will still have to pay for their debts, adding that, “Users would still be responsible for paying the ostensibly cleared bills even after MTN fixes the problem that caused the debts to vanish from their accounts.”

It explained that the disappearance of debts in the subscribers’ accounts was a glitch, meaning that the subscribers will still have to pay the supposed cleared debts once MTN rectifies the error.

Recall that in the early hours of Saturday, MTN subscribers took to social media platforms to celebrate their debt cancellation.

In its reaction after a ‘system glitch’, which caused a cancellation in the debt of subscribers owed to the company, MTN stated that a glitch was responsible for the cancellation adding that balances will reflect accurate figures once the problem is solved.

The statement reads: “MTN Nigeria Communications Plc can confirm a system glitch impacting balance enquiries. As a result, some customers may receive error messages showing that their balances have been cleared. This is not the case and all balances will reflect accurate figures once the problem is resolved.Our engineers are currently working to ensure this. Please accept our apologies.We regret the inconvenience.”